Privacy Policy

1. Introduction

Welcome to SimpleWaitlist. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our waitlist management platform.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and password when you create an account.
• Waitlist Data: Information you collect from your waitlist subscribers, including names, emails, and any custom fields you configure.
• Usage Data: Analytics about how you use our platform, including page views, feature usage, and performance metrics.
• Payment Information: Billing details processed securely through Stripe. We do not store your full credit card information.
• Technical Data: IP addresses, browser type, device information, and cookies for authentication and analytics.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our waitlist management services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., Stripe for payments, Resend for emails).
• Integrations: When you connect third-party services via webhooks or integrations, data flows according to your configuration.
• Legal Requirements: When required by law or to protect our rights and safety.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security audits and updates
• Access controls and authentication

6. Your Data Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Export your waitlist data in common formats (CSV, JSON)
• Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking

We use essential cookies for authentication and session management. We may also use analytics cookies to understand how you use our platform. You can control cookie preferences through your browser settings.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we remove your personal data within 30 days, except where retention is required by law.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

10. Children's Privacy

SimpleWaitlist is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at: privacy@simplewaitlist.co.uk